EXPERIENCE, EXPERTISE AND COMMITMENT TO CLIENTS   History Founded in 1980, today R.H. Oetting & Associates is staffed with an exceptional team of Customer Contact Center professionals who are skilled consultants and knowledge transfer experts in both B2B and B2C applications. Our firm has been recognized with many industry awards and we are leaders in several associations that represent Customer Contact Center professionals and service providers. We are knowledgeable about many businesses and industries and their specialized requirements to bring people, technology and programs together to meet customer demand for today's interactive Contact Centers. Our client list includes many Fortune 500 and leading direct marketing and direct sales companies, major not-for-profit organizations, State and Federal government agencies. We bring  experience that is worldwide, having conducted projects across the United States, Canada, Europe and the Pacific Rim.   Asking Smart Questions In today's competitive environment speed is important. We ask smart questions to get you the right answers the first time. We know what it takes to make Customer Contact Centers and CRM programs work because we've been there and made it happen in literally hundreds of situations. Our team of consultants and specialists have a proven track record in delivering: * Clearly stated goals, objectives and measurements to guide your customer contact strategies. * Actionable assessment and evaluation of business plans for new centers and enhancement of existing operations. * Effectively designed telephone and Internet dialog based programs that meet your sales, service and marketing needs. * Custom training, coaching and quality assurance programs for all levels of center staff. * Organization, staffing, performance standards and compensation plans that effectively deliver on your business objectives. * Expert analysis, selection and implementation support for voice, data, CTI and web integration technologies. * Site selection, labor analysis, facilities planning, design and development. * Impartial and highly knowledgeable third-party outsource partner selection and management. For information on how to contact us now, click here.